SHIPPING & DELIVERY
We understand the importance of receiving your order in a timely and secure manner. At AC CLUB, we strive to provide a seamless shipping experience for our customers.
Shipping Options
We offer various shipping options to cater to your specific needs. During the checkout process, you will have the opportunity to select the shipping method that best suits you. Our available options include standard shipping and express shipping.
Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare your items for shipment. Our average processing time is 1-2 business days. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Time
The shipping time refers to the duration it takes for your package to be delivered to your specified address after it has been processed and shipped.
- Shipping in Australia:
| Service | Estimate Delivery Time |
| Express Shipping |
|
| Standard Shipping |
|
- Shipping International:
| Service | Estimate Delivery Time | Duties & Taxes |
|
Express International Shipping via DHL Express
|
|
Not included |
|
Standard International Shipping via Australia Post
|
|
Not included |
Please note: The delivery time provided above is an estimate from Australia Post, actual delivery times may vary depending on the destination
Tracking Your Order
We understand the importance of being able to track your order every step of the way. Once your order has been shipped, we will provide you with a tracking number via email, make sure to check your junk/spam folder if you can't see it. You can use this tracking number to monitor the progress of your package through our website or the Australia Post's website.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be able to view the shipping costs associated with your selected shipping method. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items.
Delivery Address
It is essential to provide accurate and complete delivery information to ensure a successful delivery. Please double-check your delivery address during the checkout process to avoid any delays or misdeliveries. If you need to make any changes to your delivery address after placing your order, please contact our customer support team as soon as possible.
Lost or Delayed Packages
In the rare event that your package is lost or significantly delayed during transit, please reach out to our customer support team. We will work closely with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Customer Satisfaction
At AC CLUB, your satisfaction is our top priority. If you have any questions or concerns regarding shipping and delivery, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shopping experience.