We understand that sometimes an item may not fit quite right or may not be exactly what you expected. We want to make the returns process as simple and straightforward as possible.
For eligible change-of-mind returns, you may choose to:

• Exchange your item for another size or item, subject to availability
• Receive store credit
• Receive a refund to your original payment method

Please read the conditions below before returning your item.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.
To request a return or exchange, please contact us at hello@acclub.com.au within this period.
This 30-day policy applies to change-of-mind returns and does not limit any rights you may have under the Australian Consumer Law in relation to faulty or defective products.

Return Conditions

For a change-of-mind return or exchange, items must:

• Be in their original condition
• Be unworn, unused and unwashed
• Have all original tags attached
• Be free from marks, makeup, fake tan, perfume, deodorant or other signs of wear
• Be returned in their original packaging where reasonably possible

Items that do not meet these conditions may not be accepted.

Intimate Items

For hygiene reasons, we cannot accept change-of-mind returns or exchanges on underwear, briefs or other intimate bottom garments.
This exclusion does not affect your rights under the Australian Consumer Law if an item is faulty.

How to Make a Return

To start a return or exchange, please email hello@acclub.com.au with your order number and the item(s) you would like to return.
Our team will provide you with the return instructions.
Please do not send your return until you have contacted us. Returns sent to an unauthorised address may not be accepted.

Return by Post

For change-of-mind returns, including returns due to fit, sizing or preference, return postage to AC is the responsibility of the customer.
You may send your return using Australia Post or another trackable postal service of your choice.
We strongly recommend using a tracked service and keeping your tracking information until your return has been processed. AC is not responsible for return parcels that are lost in transit.

Return in Person

If you would prefer to avoid return postage, eligible items may also be returned to us in person at:
Glebe Markets Saturdays, 9am–4pm
Please contact our team before visiting so we can confirm your return details.

Exchanges

If your item isn't quite the right size or you would prefer another item, we're happy to offer an exchange, subject to availability.

For the first exchange on an order:

• The customer is responsible for the cost of returning the original item to AC
• Once the return has been received, inspected and approved, AC will cover the cost of sending the exchanged item back to you within Australia.

If you need to exchange the same order again after your first exchange, additional shipping costs may be the responsibility of the customer.
If your requested size or item is unavailable, we can offer an alternative item, store credit or refund.

Refunds

Once your return has been received and inspected, we will notify you whether your return has been approved.

If approved, you may choose either:

• Store credit; or
• A refund to your original payment method.

Return Shipping

For change-of-mind returns, including returns due to fit or sizing, the cost of returning the item to AC the responsibility of the customer.

Original Shipping Charges

If you paid a shipping fee when placing your order, the original shipping charge is non-refundable for change-of-mind returns.
If your original order qualified for free shipping or free express shipping, we will not deduct the original shipping cost from your refund.
Shipping charges will only be treated differently where required under the Australian Consumer Law, including where an item is confirmed to be faulty or incorrect.

Partial Returns & Free Shipping

If your original order qualified for free shipping or free express shipping and you later return one or more items, we will not retrospectively charge you shipping because the remaining order value falls below the original free-shipping threshold.
You will receive a refund for the approved returned item(s) at the price you paid for them.

Processing Times

Once your return has been received and inspected, we aim to process approved refunds within 10 business days.
Refunds will be issued to your original payment method unless you have selected store credit.
Your bank, card provider or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us at hello@acclub.com.au.

Faulty or Incorrect Items

If you believe you have received an item that is faulty, defective, damaged or different from what you ordered, please contact us at hello@acclub.com.au with your order number and details of the issue.
Please include photos where possible so our team can assess the item as quickly as possible.
Faulty and incorrect items are handled separately from our change-of-mind returns policy and in accordance with your rights under the Australian Consumer Law.
Where an item is confirmed to have a fault, AC will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund
Nothing in this Returns & Exchanges Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Order Changes & Cancellations

If you need to cancel or make a change to your order, please email hello@acclub.com.au as soon as possible and within 1 hour of placing your order.
We will do our best to accommodate your request; however, we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
Changes to an order may result in a delay of approximately 1–2 business days.
Once an order has been dispatched, it can no longer be cancelled and will instead need to follow our applicable returns process.